SureShip®

• Less-than-minimum orders and orders beyond fifth-column quantity
• Orders with these decoration methods: digital print for drinkware, full color for JournalBooks, embroidery with new art and Bullet items, custom labels and transfer and digital print drinkware on Bullet items.
• Orders that require paper proofs or pre-production samples
• Orders for spec samples or self-promotions
• Umbrellas with more than two panels being decorated
• Items with multiple decoration locations or non-standard decoration locations
• Typesetting and art modifications
• Multi-color decoration is limited to digital print (no multiple spot colors)
• More than 10 drop shipments
• Orders with insertions or special handling
• Other restrictions may apply

*Complete orders include all required information, approved artwork and approved credit.

SureShip® For Apparel Orders

Submit your order by 5pm (EST), and we’ll get it out the door the very next business day.

Step 1

Verify your artwork is compatible with the decoration method. One decoration method only.

• Apparel Deboss
• Apparel Embroidery (exact reorders up to 10,000 stitches)
• Apparel Laser
• Infusion
• Apparel Transfer

Step 2

Prepare your order.

Your P.O. should include:

• Indicate order is for SureShip®
• P.O. number
• Item number and quantity (maximum: up to second-column quantity)
• Decoration method (for embroidery, provide Pantone solid PMS number and thread color to match artwork)
• Valid imprint location (refer to product information on website)
• Valid shipping address (no P.O. boxes)
• Contact name, phone number and email (including after-hours phone number)
• Shipping method
• Third-party shipping account number, if applicable
• Time and date order needs to be delivered
• Special pricing and name of person who authorized, if applicable
• For reorders, include previous P.O. number, order number or invoice number. (For reorders from longer than 18 months previous, artwork must be resubmitted.)

Step 3

Send your complete Trimark order* with the P.O. number in the subject line to [email protected]. Send your artwork with the P.O. number in the subject line to [email protected]. Artwork must be camera-ready or a vector art file sent to size.

SureShip® For Pickup Orders

 Pickup orders will be available the day after the SureShip® date. Example: Order placed before midnight (EST) Monday. Pickup available Wednesday.

*Complete orders include all required information, approved artwork and approved credit.

FAQ

Q: What is SureShip®?

A: Next-day turn for qualifying orders with an associated fee.

Q: What is the fee?

A: $50[G] in the United States.

Q: How do I know whether an order qualifies?

A: Look for the SureShip® icon on the PCNA.com product page. Other factors may affect whether an order qualifies, including decoration method.

Q: My artwork is not ready for production. Can it still be used for a SureShip® order?

A: No. For example, if your art needs to have a tagline removed or be converted to Illustrator format, the order will not qualify for SureShip®.

Q: Is it possible to get a paper proof or pre-production sample for a SureShip® order?

A: No.

Q: Is there a limit on imprint locations?

A: SureShip® orders can only have one imprint location – with the exception of umbrellas, which can have two panels imprinted.

Q: Are drop shipments available with SureShip®?

A: Yes. You can do up to 10 drop shipments.

Q: Do gift sets qualify?

A: Yes. One imprint location per item.

Q: Can products originating from different PCNA facilities be combined for a SureShip® order?

A: No.

Q: What other common factors disqualify an order for SureShip®?

A: Non-standard imprint locations; Perfectly Packaged orders; self-promos and spec samples; less-than-minimum orders; orders with special inserts or handling; orders with 3D imprint methods.